For our client, a global leader in business process management, we are looking for a candidate for the position:
Order Management Specialist with French
Responsibilities:
- Creating and booking of Orders in the ERP system
- Handling internal customer requests
- Ensure resolution to customer requests
- Contact with the customers via e-mails/phone
- Updating the information in the system (clients data, supplies, pricing)
- Preparing the relevant documents for the orders
- Daily monitoring the assigned orders and customer requests
- Escalating any problems, delays, inconsistencies
- Gathering information from logistics partners and informing customers regarding availability and deliveries
- Very good knowledge of French
- Communicative level of English
- Previous experience in Customer Care/ Order Management/ Procurement
- Good MS Office (especially MS Excel) knowledge
- Familiarity with SAP
- Analytical thinking and ability to learn fast
- Personal culture and ability to deal with the client properly
- High motivation and willingness to learn
Kraków
