For our Client, new Company on Krakow market which is building a SSC structures we are looking for a candidate to position of 2nd line IT Support Engineer. It is a chance to take part in transition of processes for a new Unit in Krakow.
Responsibilities:
- Supporting internal customers via phone and remote tools. Handling direct contact with end users on daily basis while troubleshooting their problems related to computer systems, hardware, software, applications, telephone, network.
- Taking ownership of incoming requests till successful resolution including issues escalated from Tier I.
- Identifying and troubleshooting problems using remote desktop tools and other resources.
- Tier 2 Application Support
- Active Directory Administration
- Email security monitoring, Access Requests and other user provisioning tasks
- Assists peers with troubleshooting, SD processes and procedures.
Coordinating of escalated problem resolution by 3rd level support.
Supporting colleagues with troubleshooting and incidents resolution.
Supporting : Windows 7 and above, Microsoft Office 2010 and higher, Internet Explorer, Hardware/Software conflicts, remote support via remote control tool (SCCM), VPN connectivity and/or administration, Network connectivity, Wireless connectivity, Telecom and IPhone /IPad connectivity and synchronization, among other applications. (SAP, EDMS, Documentem, etc.)
- Bachelor degree in Information Technology or equivalent
- 2-3 years of experience working in IT service desk
- Fluent knowledge of English
- Professional certification (e.g. ITIL Foundation) would be an asset
- Network administration and troubleshooting skills
- Knowledge of Operating Systems (Windows, iOS, Android) and Protocols (HTTP, FTP, DNS, IP, SSH, etc.)
- Knowledge of systems and administration of: Active Directory, MS Office, etc.
- Basic network administration
- Experience in VOIP systems
Kraków
